The How Do You Want To Invite Your Trusted Helper? screen (see Figure 22-3) lets you select from the following methods for soliciting Remote Assistance: When Windows Remote Assistance appears in the search results under Programs, click it.Įither of these actions will open the initial Remote Assistance screen, shown in Figure 22-2.įigure 22-4 The screen for offering Remote Assistance to someone Initiating Remote Assistance sessions from the GUI can be done using the following methods:įrom the Start menu, click Start, point to All Programs, select Maintenance, and then select Windows Remote Assistance.Ĭlick Start and type assist in the Start menu search box. Initiating Remote Assistance from the GUI A significant usability enhancement, from the perspective of support personnel, is that Offer RA is no longer buried within Help And Support as it is in Windows XP, but instead is easily accessible now from the graphical user interface (GUI). Remote Assistance sessions can be initiated from either the UI or the command line.

User creates a Remote Assistance invitation and saves it on a network share that is monitored by Help Desk personnel.įor information on other scenarios for implementing Remote Assistance, including sending invitations with Windows Mail and Windows Messenger, search for the topic “Remote Assistance” within Windows Help and Support.

Helper offers Remote Assistance to a User who telephones the Help Desk with a problem. This section also demonstrates how to use Remote Assistance in an enterprise Help Desk environment involving two common scenarios:

This section outlines how to initiate Remote Assistance sessions from both the UI and the command line. Remote Assistance is a powerful and flexible feature that can be used in many different ways to support users within large enterprises, medium-sized businesses, and SOHO environments. Implementing and Managing Remote Assistance

Quick assist windows 7